December 5
Are you there? It’s me.
8:00 a.m. - 9:00 a.m. Eastern
Speaker:
Morrissa Ahl-Moyer - CTO, NC State Highway Patrol
Often, we become so consumed with our daily responsibilities, including being a dispatcher, a significant other, a parent, a caretaker, or other roles, that we may lose our sense of self in the process. This course focuses on identifying events that can trigger an identity crisis, exploring the factors that contribute to it, and providing strategies to navigate through it and rediscover our true selves. The class aims to help individuals achieve their best selves by gaining a deeper understanding of themselves and their needs.
December 5
Gold Sponsor Vendor Hall Session
9:15 a.m. - 10:15 a.m. Eastern
Speakers:
Doug & Jill Showalter - Showalter & Company
Session: What’s the secret of great training? We’ll show you the Showalter-difference
Training is not just learning facts; it's also inspiring and motivating. Our classes and presentations are delivered with a mix of information, humor, real experiences, and a fresh new perspective centered on a positive and empowering message. We offer unmatched training experience for all members of your organization.
December 5
Silver Sponsor Vendor Hall Session
10:30 a.m. - 11:30 a.m. Eastern
Speaker:
Shannon Polito, ENP - Founder, Help for the Headest
Session: Undoing the Damage of the Compartmentalization Culture
First responders adopt a culture of compartmentalization, suppressing the impact of their job and experiences. This has led to immense stress and unacknowledged trauma injuries. Listening to our bodies is vital to reduce further stress and trauma.
December 5
Bronze Sponsor Vendor Hall Session
10:30 a.m. - 11:30 p.m. Eastern
Speaker:
Jamison Peevyhouse - VP of Public Safety, RapidSOS
Session: Better Workflows for High Impact/Low Occurrence Events
This year, the 9-1-1 industry has faced several incredibly difficult High Impact/Low Occurrence events. During this session, we will highlight the enormous impacts these events place upon the Telecommunicator, deepen understanding of how these incidents unfold, and highlight improvements for the workflows during these disasters. Every solution highlighted in this presentation is free to any ECC in the U.S. and Canada.
December 5
There’s No Success Without Conflict
11:45 a.m. - 12:15 p.m. Eastern
Speaker:
Dawn Shumway, DDP-Q - Manager, Ada County Sheriff’s Office, ID
Conflict can seem like a 4 letter word, which is why the number one reaction is avoidance. Surrounding yourself with only 'yes people' is easy in the short run, but it actually cripples us in the long run. Dare to be great and challenge yourself to push your boundaries, your limits, and mentally prepare to get comfortable with being uncomfortable. After all, there's no growth in the comfort zone. Chase those dreams no matter how far they may seem out of reach, challenge your own beliefs and views, and then be ready to be boldly confident and decisive when you need to be.
December 5
Brave Conversations - Navigate Conflict with Confidence
12:30 p.m. - 1:30 p.m. Eastern
Speaker:
Cindy Sparrow - CEO, Cindy Sparrow International
We face life & death decisions every day in our work… but having that difficult conversation with a coworker, direct report, or boss... no thank you. Conflict can be scary to navigate when the relationship is important and the stakes and emotions are high. Learn strategies to navigate conflict with confidence and turn challenges into productive outcomes.
December 5
But What Happened Next?
1:45 p.m. - 2:45 p.m. Eastern
Speaker:
Michelle Lilly, Ph.D - Lilly Counseling and Consulting
Among the many challenges that 9-1-1 telecommunicators face is not knowing what happened to callers after the call ends. For reasons discussed in this presentation, humans typically have a preference for stories that are complete. Recent data showing the psychological impacts of not knowing the outcome of critical calls for 9-1-1 telecommunicators will be presented, followed by discussion of strategies that individuals and organizations can use to address, prevent, and overcome the distress of not knowing what happened next.
December 5
Stress Management and YOU
3:00 p.m. - 4:00 p.m. Eastern
Speakers:
Rhianna Missman - Training Division, SLVECC, UT
Trevicas Holm - Training Division, SLVECC, UT
Stress Management and YOU focuses on how to recognize burnout and how to implement healthy stress management strategies over maladaptive ones for frontline emergency communications centers and other public safety personnel. This course will assist you and your team by bringing to light better awareness, resources, and action items to balance the effects of high stress environments to support overall mental health.
December 5
Surround Yourself with Good People: Saving people on and off the job
4:15 p.m. - 5:15 p.m. Eastern
Speaker:
Johnna Gonzalez-Sells - Communications Coordinator, Franklin County EMA, OH
‘An ounce of prevention is worth a pound of cure.’ We are conditioned and trained to watch out for our community, callers, and field responders, but how do we stay safe when we are out training or traveling? It is important to have a plan as you begin to put yourself out there, so when those ‘bad actors’ and ‘bad days’ land at your feet you will know how to respond to keep yourself safe. Personal safety planning needs to be part of your professional development and planning. Taking from some unfortunate personal lessons, we will cover some potential issues you may encounter as you begin to grow and travel and some preventative measures you can take to keep yourself and your peers safe. My hope is that you will take some simple but invaluable ideas from the session so that you can feel confident and secure on the job and off.
December 5
After the Greatness - Live Broadcast
5:30 p.m. - 6:30 p.m. Eastern
Speakers:
TBA
After the Greatness is a live broadcast that can be watched on Facebook, Twitter, and YouTube. The show recaps the days events and will include Diamond Sponsor guests.