December 6
‘ Yes Tracy, You Have Breast Cancer’
8:00 a.m. - 8:30 a.m. Eastern
Keynote Speaker:
Tracy Ertl - Founder, HeroLight Training
30+ years in 9-1-1 uniquely equipped me for the battle of 2023 with an enemy I never thought I would face. I'm one of the lucky ones. I was saved. The aftermath is a 9-1-1 truth, a raw authenticity and desire to live for today. I am thrilled to share with my thin gold line brothers and sisters all the GIFTS that came from the battle and how to incorporate them in every life. Our industry needs 9-1-1 professionals secure in their individuality and place within the mission. YOU are enough as long as you are YOU.
December 6
You Can Do Hard Things
8:45 a.m. - 9:45 p.m. Eastern
Speaker:
Hannah Sande - Shift Supervisor, Burke County, NC
Life often presents us with difficult seasons and challenging times, but within every struggle, there exists a guiding light that leads us to a brighter tomorrow. We delve into the importance of acknowledging and embracing our emotions, even those we may be hesitant to confront. By doing so, we can find strength and healing in vulnerability. Together, we'll learn how to not just survive but thrive in the face of adversity, and how, by reaching in, we can make a profound impact on the lives of those around us.
December 6
Gold Sponsor Vendor Hall Session
10:00 a.m. - 11:00 a.m. Eastern
Speakers:
Doug Showalter - CEO, Showalter & Company
Session: Are your supervisor’s really leaders?
Do you know people that were promoted for the wrong reasons, or shouldn't have been promoted, or just shouldn't be in a supervisor role?We all do, and that's why we will explore the world of supervision, the good, the bad, and the ugly. Many supervisors think a title will automatically give them the respect and admiration of their employees.
December 6
Coordinating Chaos: Navigating Your Own Personal Crisis
11:15 a.m. - 12:15 p.m. Eastern
Speaker:
Emily Smith - Tactical Dispatcher, Cobb County 911, GA
Do you know what type of leader is best for the emergency dispatch center? If you said it was any leadership style that can create an effective team, you are correct. Good leadership encourages interaction and communication among members, a shared understanding, goals, interests, and mutual positive attitudes. In a technical and tactical job like emergency dispatch, the team must be empowered to use what they know and practice. This team confidence, cultivated by the team leader, promotes operational effectiveness. Are you an effective team?
December 6
ESA Dispatchers
12:30 p.m. - 1:30 p.m. Eastern
Speaker:
Heather Blaney - Public Safety Telecommunicator, Knox County 911, IN
Emotional Support Animal, or ESA, Dispatchers: Mental Health and wellness in our profession is often overlooked or just simply put on the back burner. We have had unexpected major success with our ESA dispatcher with our mental health, our attraction and retention of employees, community education and involvement and I want to share this experience with whoever will listen. Thinking beyond dogs and cats, any type of domestic animal can be an ESA Dispatcher and taking into account allergies it would be a fantastic option. Most people wouldn't think of a skunk, reptile or pig as an ESA but we do. Thinking beyond just cats and dogs we will discuss alternatives to traditional ESA options. We will also discuss the legal difference between an ESA and Service Animal, how to start a pet/animal policy at your center, pros and cons and the dreaded liability.
December 6
Nourished for Optimal Health - Even in High Stress
1:45 p.m. - 2:45 p.m. Eastern
Speaker:
Natalie Hunt - CEO & Founder, NatPacks
It's no secret high stress levels as a first responder can contribute to serious health problems. In this class, we dive into nourishing the body for optimal health to improve both, mental and physical wellness.
December 6
NextGen 911 and Practical Implications for Management: Preparing for the mental health impact
3:00 p.m. - 4:00 p.m. Eastern
Speaker:
Dr. Angela Johnson - Licensed Professional Counselor
With the increase of NextGen 911 video to 911, are agencies prepared for the mental health impact of witnessing calls in progress? We will discuss practical action steps to prepare dispatchers for what they are about to see.
December 6
Realistic Wellness for Dispatchers
4:15 p.m. - 5:15 p.m. Eastern
Speakers:
Lori Henricksen - Owner, Training/Consultation, BX3 Public Safety LLC
Lily Petersen - Communications Specialist Supervisor, Las Vegas Fire & Rescue, NV
Are you tired of hearing “just take a nice walk, eat healthy, and at least 8 hours of sleep each night” to relieve stress? How do you do that when you’re working back-to-back 14-hour shifts, and have a family at home, and don’t have enough time to sleep, let alone meal prep healthy food? Come learn about realistic ways to have better health and wellness in the 9-1-1 career, and where to find the support inside and outside of your agency to do so.
December 6
After the Greatness - Live Broadcast
5:30 p.m. - 6:30 p.m. Eastern
Speakers:
TBA
After the Greatness is a live broadcast that can be watched on Facebook, Twitter, and YouTube. The show recaps the days events and will include guests.