December 7
Do it with Kindness
8:00 a.m. - 9:00 a.m. Eastern
Speaker:
Juliet Brown - Supervisor, WestComm, MA
I’ve been asked how I still love my job, almost a decade in, with all of the sugar honey iced tea we deal with on a daily basis. We all have centers with negative nancies, and none of us want to get there, but how do we ensure that we continue on the path to success and don’t get swallowed by the negativity? The answer is kindness. Kindness to our callers, to our coworkers and responders, and to ourselves. In this session, we will talk about how to find the silver lining in every call that we take, and every interaction that we have, in order to not fall into the negativity trap that sometimes seems inevitable.
December 7
You don’t just teach you Inspire
9:15 a.m. - 10:15 a.m. Eastern
Speaker:
Josephine Rios - Founder, Latinas of 911
10 things to tell yourself as a CTO
December 7
“Are You Okay? Are You Really Okay?”
10:30 a.m. - 11:30 p.m. Eastern
Speaker:
Connie R. Gartin - Ret. Communications Supervisor, NCSHP
Today's Telecommunicators are more stressed than ever. We've been dealing With COVID crises and regulations, ever-changing rules and policies, and the revolving door of employees is spinning faster than ever. "Short-staffed" has become the norm, not the exception. But through all this, have you forgotten to take care of yourself? How are you really doing? Let's focus on strategies to help YOU.
December 7
The Anchor Approach
11:45 p.m. - 12:45 p.m. Eastern
Speaker:
Brandi Powell - Founder, Good Mourning LLC
The Anchor Approach is a call taking technique for crisis callers that takes into account the caller’s “anchor” In a metaphorical sense, a person's anchor refers to something or someone that provides stability, support, and a sense of grounding in their life.Just as a physical anchor holds a boat in place, a person's anchor can serve a similar purpose by providing emotional or psychological stability. This approach shifts their focus to what grounds them and allows the caller to perceive hope in the darkness.
December 7
“Just a dispatcher” informal leadership
1:00 p.m. - 2:00 p.m. Eastern
Speaker:
Steve Turchin - Supervisor, Surprise PD, AZ
We have all heard someone say "I'm just a dispatcher ." We will discuss how a dispatcher can be an integral part as an informal leader. You're probably doing it and don't even know.
December 7
Effective Suicide Intervention and Communications
2:15 p.m. - 3:15 p.m. Eastern
Speaker:
Amanda Whitney - 911 Dispatcher, South Sioux City, NE
Like it or not 911 dispatchers are often the first contact for a caller contemplating suicide and in some cases, the last. This critical training explores key and life-saving skills 911 dispatchers can add to their toolbelt from an instructor with experience on both sides of the call.
December 7
Public Education Is More Than Teaching Kids to Dial 911
3:30 p.m. - 4:30 p.m. Eastern
Speaker:
Erika Lakey, ENP, CMCP - 911 Support System Specialist
Yasmen Barnett, ENP, CMCP - IAMRESPONDING DMA, RapidSOS
Sure, it’s fun going to schools and teaching five-year-olds how to dial 911, but how are we educating the community? Is there a difference in teaching students and adults? 911 Public Education is not one-size-fits-all. Know your target audience and what laws apply to them. Learn different strategies that can be applied to different interest groups (i.e. business owners, school districts) to create a more educated community. Bonus points if you are able to educate on 911 AND recruit 911 dispatchers!
December 7
Climbing the Ladder: Career Development in Public Safety Communications
4:45 p.m. - 5:45 p.m. Eastern
Speaker:
Rich Troshak - Director of NGS Outreach, VDEM
Many say dispatching is a dead-end job. This presentation explores how to develop an exciting career in this rewarding profession. Will discuss professional development through planning, goal setting, and training. Will also cover basic interviewing techniques. With the information presented, along with a winning attitude, you can be on the fast track to success!
December 7
After the Greatness - Live Broadcast
6:00 p.m. - 6:30 p.m. Eastern
Speakers:
TBA
After the Greatness is a live broadcast that can be watched on Facebook, Twitter, and YouTube. The show recaps the days events and this episode will close out the conference.