HeroLight Training, LLC
Tracy C. Ertl owns and operates HeroLight Training, LLC, a training & leadership company. Tracy spent three decades as a 911 professional taking and supervising life-saving calls, bringing that heart-pounding relevancy and perspective into the training courses provided by HeroLight Training LLC. In addition, she is a nationally recognized instructor on numerous public safety communications topics and specializes in crisis negotiations, active shooter incident management, health & stress management, and leadership empowerment.
Tracy C. Ertl also owns and operates TitleTown Publishing as a crime survivor, active threat survivor, law enforcement professional, and author seeking to change lives through the impact of powerful storytelling. As a subsidiary of TitleTown Publishing, Tracy has created The Tracy Agency to foster the development of new, up-and-coming authors to coach them to achieve their dreams of writing and being published.
When not reading or writing her blogs for Psychology Today and Humanizing the Headset, Tracy enjoys watching newly released movies; a childhood escape that she feels was instrumental in her creative development. In addition, she loves to travel, visit and mentor her grandson and three adult children, cycle, cultivate flowers and share her faith.
Tracy Ertl
Owner/Lead Instructor