Joe Serio - The 360 Dispatcher
Joe Serio is the founder of The 360° Dispatcher, a leadership and wellness training company. He hosts a week-long leadership program for telecommunicators twice a year at a ranch outside San Antonio and is also the founder of the 9-1-1 Supervisor Leadership Academy. Joe is co-author of Dispatcher Stress: 50 Lessons on Beating the Burnout and was co-founder of The Healthy Dispatcher. He’s also written books on fear, emotional intelligence, and time management, among others.
In his former life, he was the only American to work in the Organized Crime Control Department of the Soviet National Police. Later, he was the director of the Moscow office of the world’s leading corporate investigation and business intelligence firm. He is the author of the critically acclaimed book, Investigating the Russian Mafia. His new book, Vodka, Hookers, and the Russian Mafia: My Life in Moscow, will be out this year.