December 4
Diamond Sponsor Speaker - INdigital
8:00 a.m. - 8:30 a.m. Eastern
Speaker:
Jennifer Poole, ENP - Senior Account Manager, INdigital
Session: Finding a family and home in 911
14 years in a dark 911 center, feeling alone and lost in a profession and job I loved so much. It's often that we spend so much time dealing with the worst day of someone's life, so how do we find the rainbow in a very thankless profession? We do it by finding our family and home in the community of 911 heroes all over! Spend a few minutes learning how to meet like minded professionals that you can count on the dark days and the bright ones. Family that will cheer you on no matter what.
A community built of unsung heroes! Which includes YOU!
December 4
Diamond Sponsor Session - INdigital
8:45 a.m. - 9:45 a.m. Eastern
Speaker:
Fabricio Velez - Director of Interoperability & Standards, INdigital
Explore the pivotal role of NG9-1-1 and PSBN in next-gen emergency services response, ensuring rapid, reliable, and efficient assistance in all situations. Learn about the network architecture requirements for seamless end-to-end IP-based emergency communications, the collaborative efforts between NG9-1-1 and PSBN in enhancing emergency response and citizens' well-being, and the comprehensive end-to-end requirements for total conversation emergency communications.
December 4
3 Superpowers: Guaranteed Success to Work and Home
10:00 a.m. - 10:30 a.m. Eastern
Keynote Speaker:
Joe Serio - Founder, The 360 Degree Dispatcher
Countless distractions, addictions, and interruptions. Frustration, exhaustion, and burn out. Life seems to be moving faster than ever, and we seem to have far less control than ever. There's only one way to take control: From the inside out. This session lays out three superpowers that are guaranteed to change your life...if you're brave enough to embrace them.
December 4
Fostering a Purpose-Driven Culture in the ECC
10:45 a.m. - 11:45 a.m. Eastern
Speaker:
Dr. Andre Jones, ENP - Assistant Executive Director, Hamad Med Corp
In 9-1-1 emergency dispatch, fostering a purpose-driven culture is crucial for enhancing employee well-being, engagement, and performance. It connects employees with the organization's mission, fueling their dedication to delivering top-notch emergency services. Join us to explore strategies for cultivating a purpose-driven culture in this high-pressure field. Learn how purpose can boost teamwork and resilience, ultimately benefiting employee well-being and effectiveness.
December 4
Meet a Small Agency with a Big Impact
12:00 p.m. - 1:00 p.m. Eastern
Speaker:
Ruth Lagerquist, ENP - Sheridan County 9-1-1, MT
Although our agency is pretty small, I think we make a big impact on our community. Here's what we do, why we do it, and how we do it. I will share tips on our social media presence, highlight agency events, give you a history of our mobile PSAP, make you jealous with our mascot (he's a star!), share ideas on 911 public outreach, and pass on hints of what is to come. We may be tiny, but we are large and in charge!
December 4
Characters of Castmates - Who is running your center?
1:15 p.m. - 2:15 p.m. Eastern
Speakers:
Rebekah Biedermann, ENP, CMCP - Communications Supervisor, La Verne PD, CA
Leslie Whitham, ENP, CMCP - Training & Engagement Lead, RapidSOS
Is your shift like a day with the Seven Dwarfs? Does Maleficent try to take over? How do you keep Eeyore from depressing Tigger? Learning from the Disney model of seeing their staff as “Cast Members” instead of employees, we will look at ways to take the characters in our center and help them become leaders who live and support the mission of public service.
December 4
No Bad Teachers: What We Can Learn From Bad Bosses, Lazy Leaders, and Touchy Trainers
2:30 p.m. - 3:30 p.m. Eastern
Speaker:
Samantha Hawkins - QA Evaluator, Moetivations
You've probably heard it said before that people don't leave bad jobs, they leave bad bosses...So what can we learn about retention in our PSAPs from the mistakes of leaders who can't competently lead and passionless trainers? In this session, we explore some of the most effective (and ineffective) strategies for building trust as a supervisor, manager, or Director. From how to treat your team players to how to deliver feedback that truly makes an impact to knowing how to tap into a person's "why."
December 4
Lead Loud
3:45 p.m. - 4:45 p.m. Eastern
Speakers:
Roxy VanGundy, ENP, RPL - Director, Lyon CO, KS
911 often puts itself into very tight boxes about what we can and can't be. We complain about what is, but often don't give ourselves the latitude to imagine more. How can we dream bigger, reach farther and change ourselves and our 911 center? By leading loudly. In this session we will take on misconceptions about ourselves, our leadership and our work and take the chance to reimagine what we can be.
December 4
After the Greatness - Live Broadcast
5:00 p.m. - 6:00 p.m Eastern
Speakers:
TBD
Ricardo Martinez II - Within the Trenches Media
After the Greatness is a live broadcast that can be watched on Facebook, Twitter, and YouTube. The show recaps the days events and will include Diamond Sponsor guests.