Within the Trenches Ep 211

Photo Aug 03, 4 32 21 PM.jpg

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 211 features Patrick Botz, Director of Engagement with NICE Public Safety, and co-author of The High Performing PSAP.  

NICE – Facebook | Twitter | Web

NICE Recognizes 2018 PSAPs’ Finest Award Winners 

35 APCO Public Safety Quality Assurance Webinar Questions Answered

Ottawa County dispatchers involved in life-saving attempt at pool

Supported by: INdigital

Episode topics –

  • What is NICE

  • The importance of QA

  • Telecommunicator of the Year

  • And more 

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ricardo Martinez IIComment