Within the Trenches Ep 551

Ep 551 features Carlynn, 911 Professional and Engagement Strategist with FirstWatch. 

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Episode topics –

  • The importance of standardized questions and procedures in dispatching.

  • Personal stories of challenging calls and their emotional impact.

  • How First Watch software aids dispatch centers by automating tasks and analyzing call data.

  • The significance of accreditation as a center of excellence in emergency dispatch.

  • Strategies for maintaining professional boundaries and fostering trust within dispatch teams.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ricardo Martinez IIComment