Tell Your Representatives It's Time for Better 9-1-1
Dare to be Great Silver Sponsor Guest Blog
Written by - NGA 911
Often when we think of big public problems, we believe our one voice can't possibly make a difference. However, in cities, towns, and states across the nation, we've watched telecommunicators get reclassified to better reflect the critical work of being the first of the first responders. Changing policy like this is a huge undertaking that will now open the door to better salaries and benefits. This came directly as a result of people like you bringing the issue to the attention of elected officials and policymakers.
You can do the same to push for Next Generation 9-1-1 in the communities where you live, work, and play. Call, email, and message your representatives on social media. Attend networking events and council meetings. Help them understand why next gen 9-1-1 is vital to the communities you serve. Keep in mind that just like the general public, your representatives may not know how far behind 9-1-1 is with current consumer technology.
Now more than ever, 9-1-1 needs an upgrade.
Consumer Technology is going to continue to evolve, and the public is going to continue to assume that 9-1-1 is keeping up. You deserve better tools to make communication easier for you and your community.
We are inspired to make the very best tools for people that are called to serve. To accomplish the goal of 9-1-1 modernization, we partnered with Amazon Web Services to develop a cloud-based solution. The result is a solution with enhanced cybersecurity and more accurate call routing resulting in a more effective emergency response. Our solution includes functionality such as real-time text and location-based routing not available in the existing systems. Although your center may not yet be ready for instant messaging, telematics, or medical alerts from wearable devices, our technology was developed with the future in mind and can deliver that information today. We are ready when you are.
With our technology, it is also possible to virtualize 9-1-1 centers. 9-1-1 calls can be answered at an EOC mobile communications center, at home, or any place where authorized individuals have high-speed internet connectivity. The connectivity is over a virtual private network (VPN), so this "virtual" 9-1-1 center has all the security of a brick and mortar center while allowing you the flexibility you need to continue operations in critical times.
The NGA 911 team comprises 9-1-1 industry veterans with over 400 years of mission critical service experience. As a team composed of people with careers devoted to public safety, we care deeply about the state of 9-1-1 technology in the U.S. and across the globe. We are thrilled to be on the leading edge of advancements in public safety technology as the first complete native cloud solution in the market. This technology enables success stories like our recent project in Nevada, where we implemented Next Generation 9-1-1 and CHE on time and on budget in less than a year. Nothing is more gratifying than assisting our public safety professionals in delivering better service to the communities where they live and work.
Our system has a proven capacity to process calls ten times the volume of the entire state of California, in a moment's notice. For us, that's the best part. Emergencies don't give notice, and we are proud to offer a solution that comes through without fail for the people on both sides of the call.