3 Ways Telecommunicators Can Reduce Stress During the Holidays with RapidSOS
DTBG4 Gold Sponsor Guest blog written by
RapidSOS
Maintaining proper mental health is an ongoing challenge for any 911 telecommunicator - especially during the holiday season. Unlike the majority of the country, telecommunicators don’t necessarily have time off during the holiday season and are still relied upon during an emergency.
Holiday stress, piled on top to the usual workload of managing one crisis after another, can make burnout and emotional exhaustion seem inevitable to any telecommunicator.
A portion of that stress, however, can be relieved with the help of data-driven tools from RapidSOS that makes telecommunicators’ jobs easier. Here are 4 ways that RapidSOS can help reduce stress for telecommunicators and simplify their jobs during the holiday season.
1. Consolidate 911 Data
Telecommunicators use a variety of different technologies and platforms – including CAD, mapping, CPE, and more. As a result, vital data is scattered across multiple screens, making it difficult for telecommunicators to summarize and manage.
By leveraging the RapidSOS Partner Network, telecommunicators can consolidate these critical tools and make sense of the vast amount of inbound data and alerts that enter their system. With the RapidSOS Partner Network, emergency communication centers and first responder agencies can access the latest cutting-edge public safety technologies including drones, smart city systems, body cameras, building access controls, and indoor maps all in one standardized platform.
Note: RapidSOS Portal with Axon Integration. This image is for illustration purposes only and does not represent the final interface.
Leverage Data from 500M+ Connected Devices
911 telecommunicators can also leverage RapidSOS Portal to provide real-time location, caller profile, vehicle crash data and more from over 500M connected devices. Through this enhanced data, first responders under the headset can improve outcomes and relieve some of the mental and emotional pressure that comes with the job.
Examples of enhanced data provided to telecommunicators through RapidSOS includes:
● Location data – Google is a foundational partner of RapidSOS and sends Android Emergency Location Service (ELS) data through the RapidSOS platform to 911. RapidSOS also partners with Apple to enable iPhone users who call 9-1-1 to automatically and securely share their location data with first responders.
● Health data – Through a variety of partnerships with medical technology companies, RapidSOS also provides telecommunicators with critical medical health data of 911 callers during a medical emergency.
● Alarm data – With partners like Simplisafe and Cove, RapidSOS provides 911 operators with real-time information from connected alarms and devices - delivering rich alarm data in case of a fire or break-in.
● Vehicle crash data – SiriusXM Connected Vehicle provides vehicle manufacturers and their drivers with Advanced Automatic Crash Notification (ACN+) technology. In the event of an accident, the driver’s vehicle crash data is immediately sent to ECCs - providing telecommunications and first responders with enhanced situational awareness.
3. Improve Communication Between Public Safety Agencies
RapidSOS can also empower public safety agencies to seamlessly coordinate emergency response and share critical data across jurisdictional boundaries during mass emergencies. The Agency Share and Chat feature allows agencies to share incidents within RapidSOS Portal with identified peer agencies with a scalable digital communication solution.
This provides enhanced data accuracy and can expedite time to dispatch by reducing call processing time through automatic delivery of data. Telecommunicators benefit from the supplemental data feature by feeling more informed and better able to support first responders in the field while staying in close communication with the alarm monitoring center.
Making 911 Telecommunicators Jobs’ Easier Leads to Saved Lives
Ultimately, we believe that when the mental health of those involved in emergency services is protected, that more lives are saved. To find out more about RapidSOS and how it can simplify the work of 911 telecommunicators and empower them to save lives, contact us today.