What is Assistive AI for 911?

Written by Dare to be Great Gold Sponsor, Prepared.

Across the country, 9-1-1 centers are operating understaffed, leaving their professionals overworked and stressed. As new, life-saving data is incorporated into the emergency response process, and call volumes steadily increase, telecommunicators and supervisors have more tasks to juggle than ever before.

Enter assistive AI.

Built to help telecommunicators process calls faster, easier, and with greater accuracy, assistive AI has proven to aid translation, QA/QI, staffing & retention, training, call-taker/dispatcher communications, and so much more.

But we don’t want to just tell you it works, we want to show you. Here’s four case studies that show off more than a dozen success stories for assistive AI at agencies around the country…

How ECCs are Using AI in 2024

An overview of how assistive AI functions in the ECC, this case study covers learnings from three different agencies, including quotes from supervisors and frontline telecommunicators.

See how assistive AI works, why it works, and how you might be able to apply it in your center…directly from the people using it.

Anoka County 911 Streamlines ECC Operations with Assistive AI

Anoka County 911, serving Minnesota's fourth-most populous constituency, provides dispatch services for 11 law enforcement agencies and 17 fire departments.

In this case study, we dive into how the platform's assistive AI has helped the agency improve operations from top to bottom, featuring 5+ real-life use cases and many quotes from Director Morrissey. Sections include:

  • Call-taking

  • Supervising

  • Staffing and retention

Assistive AI for High-Impact, Low-Frequency Events

Also known as “high-risk” or “low-probability,” a High-Impact, Low- Frequency (HILF) event is something that occurs very rarely, and often unpredictably, but can incur a significant amount of damage, disruption, or risk

when it does. From the perspective of 911 and ECCs, HILF events pose a specific threat to cause chaos.

Download this case study, featuring two real-life HILF events involving assistive AI, to find out how assistive AI helped!

Delaware County Streamlines Spanish Call Processing with Text-to-Voice Translation

Text-to-voice translation is a real-time, automated translation tool that allows you to communicate directly with a Spanish-speaking caller. Delaware County, and other agencies, have significantly reduced their call processing time for Spanish calls by using the feature.

Download this case study to discover:

  • How it works

  • Real-life examples of Delaware County using it to process calls faster

  • Quotes from Chief of Communications Anthony Mignogna about the functionality

...and more!

Ricardo Martinez IIComment