Written by: Dare to be Great Diamond Sponsor INdigital

When disaster strikes, every second counts. INdigital has been at the forefront of public safety technology, ensuring that critical 911 services remain operational—even when hurricanes threaten to disrupt life-saving communications. Our recent deployments in Georgia for Hurricane Helene and in Florida ahead of Hurricane Milton demonstrate how we go beyond technology by combining it with quick action and strong partnerships to safeguard the communities we serve.

A Tale of Two Hurricanes

After Hurricane Helene swept through Georgia in late September, leaving communities without power and communication lines, INdigital sprang into action. Partnering with the Alabama 911 Board and Alabama PSAPs, we deployed our MEVO Anywhere Kits and Starlink units to restore essential emergency services. Our mobile solutions reconnected nine 911 centers across the state, ensuring that calls were answered despite outages. With support from the Georgia Emergency Management Agency, local PSAPs, and even the Alabama State 911 Board, the seamless response highlighted the importance of collaboration and the flexibility of Next Generation 911 (NG911) technology. Meanwhile, as Hurricane Milton approached Florida’s coastline, INdigital once again activated its emergency response team. Technicians, market managers, and our chief information officer fanned out across the state with MEVO Anywhere Kits and more than twenty Starlink units in tow. As storms and power outages threatened to disrupt services, our goal remained clear: keep PSAPs running, no matter what. With twice-daily calls open to Florida PSAPs, we provided real-time updates and guidance to ensure that 911 centers stayed operational throughout the crisis.

Powering 911 Services Anywhere, Anytime

At the heart of these operations was INdigital’s MEVO Anywhere Kit, a mobile, IP-based solution that allows PSAPs to handle emergency and administrative calls from any location. Whether on the frontlines of Hurricane Helene’s devastation or stationed ahead of Hurricane Milton’s impact, the portability and advanced functionality of MEVO ensured that 911 services continued uninterrupted.

The MEVO Anywhere Kit features:

911 call handling with location data
Mapping integration
Call transfers, conferencing, and logging
Instant recording and administrative call functions

Combined with Starlink’s satellite internet, these kits enabled remote operations in areas where traditional communications were unavailable. For example, after Hurricane Helene, counties in Georgia like Burke, Tift, and Johnson could connect seamlessly. Thanks to rapid assistance from Henry and Walker Counties in Alabama, the MEVO Kits were shared across state lines, keeping emergency lines open.

As Caleb Branch, VP of Market Management at INdigital, puts it: “The strength of NG911 lies in its ability to adapt and perform under any conditions. These storms highlighted just how essential NG911 technology is for maintaining public safety during crises.”

Partnership-Driven Solutions

Beyond technology, our response to these hurricanes reflects our commitment to partnerships and people. “We don’t just provide a service—we become part of our customers' operations during moments of crisis,” said Eric Hartman, Vice President of INdigital. Many INdigital employees, having worked as 911 dispatchers themselves, understand the challenges PSAPs face firsthand.

Melissa Carpenter, Alabama Service Manager, and Leah Missildine, Executive Director of the Alabama 911 Board, played crucial roles in coordinating resources between Alabama and Georgia. Missildine emphasized how disasters reveal the critical need for highly available emergency access. “Compassion, determination, and professionalism were at the heart of this effort. It was inspiring to see public safety teams come together to restore services and support communities,” she said.

Resilience in Every Deployment

Whether responding to Georgia’s devastation or proactively preparing for Florida’s hurricane season, INdigital’s focus remains on delivering agile, reliable, and redundant 911 solutions. We are proud of our National Service Operations Center (NSOC), field technicians and local market teams, who ensure that every call reaches the right person—even in the most challenging conditions.

At INdigital, “911 is our calling,” and we take that responsibility seriously. By combining cutting-edge technology, rapid deployment, and dedicated service, we ensure that every PSAP we support is equipped to serve their communities—no matter the storm.

For more information on our MEVO Anywhere Kits and emergency response solutions, visit indigital.net.

Staying Connected When It Matters: INdigital’s Hurricane Response with MEVO Anywhere Kits