An emotionally challenging first call and the importance of caller management. Ep. 558 features Robin, the owner of CrisisIQ.
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The importance of managing stress and maintaining a passion for the job. Ep 557 features Marlene, an Emergency Specialist - 1 with Aurora 911 out of Colorado.
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Advice for new dispatchers on trusting the process and overcoming self-doubt. Ep 556 features Joey, a Professional Development Specialist with Aurora 911 out of Colorado.
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Insights on personal growth and facing challenges. Ep. 555 features a candid conversation from round 41 of the Dispatcher’s Roundtable with Joe Serio and panelists on the unique leadership training event hosted by the 360 Dispatcher at the Mayan Ranch in Texas.
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The challenges and adrenaline rush of early days in dispatch. Ep 554 features Mario, an Emergency Specialist - 3 with Aurora 911 out of Colorado.
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The importance of being human and adaptable in the ever-evolving field of emergency dispatching. Ep 553 features Bess, a Management Assistant, and Pam, a Chaplain with Aurora 911 out of Colorado.
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Unexpected moments with family members calling in emergencies. Ep 552 features Reyna, an Emergency Specialist 1 with Aurora 911 out of Colorado.
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Personal stories of challenging calls and their emotional impact. Ep 551 features Carlynn, 911 Professional and Engagement Strategist with FirstWatch.
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The importance of staying calm and compassionate in high-pressure situations in 911. Ep. 550 features Jenessa, Level 3 - 911 Professional out of St. George Communications, Utah.
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"We want to build a solution that is so valuable for these people that we've just spoken to that it fundamentally changes their workflow for the better." Check out and share this recap from the DRT - Round 40, a LIVE Q&A with Prepared, and a preview of their upcoming event, New HorAIzons.
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The journey of personal growth and leaving a positive legacy in the world of 911. Ep. 549 features Jonathan, TC CTO, with Johnston County, NC.
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Dealing with the trauma of officers being shot at a domestic violence scene. Ep 548 features #IAM911 stories from the Imagine Listening session at the 9-1-1 Leadership Training retreat at the Mayan Ranch, hosted by the 360 Degree Dispatcher. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY NOT BE SUITABLE FOR ALL AUDIENCES. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES, THIS MAY BE A TRIGGER. LISTENER DISCRETION IS ADVISED.
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The emotional ride of taking life-altering emergency calls and the coping mechanisms dispatchers use. Ep 547 features Cat, 911 Communications Supervisor at Riverside County Sheriff's Department, CA.
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The importance of sharing stories and celebrating wins in a demanding job. Ep 546 features Lauren Spencer, a Retired 911 professional and Life Stylist Entrepreneur.
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Learn about the emotional and psychological challenges faced by dispatchers, including Jeff's personal struggles and the critical incidents that impacted him. Ep. 545 features Jeff, 2nd generation dispatch, 3rd generation fireman out of WestComm Regional, Massachusetts.
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Miraculous Baby Save: One Dispatcher's Unforgettable Experience. Ep 544 features Stephanie, a 911 Professional out of Georgia.
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Understand the impact and personal transformations faced by those in the 911 profession through Lea's perspective. Ep. 543 features Lea Harms, 911 Professional, Industry Partner, and Author of Lives on the Line.
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Answering 911 Calls: The Emotional Rollercoaster of a Dispatcher's Job. Ep 542 features 911 dispatch stories from around North Carolina.
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The Importance of Compassion in Customer Service: How Being Human Can Lead to Success. Ep 541 features 911 dispatch stories from around North Carolina.
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North Carolina's Finest: Honoring 911 Professionals and Their Journeys
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